PRIVACY POLICY

Summary

Rhino Fabrication processes personal data on a daily basis. Whereas Rhino Fabrication adheres to the applicable privacy laws and regulations, respects the privacy of the persons from who it receives information and handles that information in strict confidence.

Shapeways is the controller for the processing and storage of the personal data. By Shapeways we mean Shapeways Inc. as well as Shapeways BV. Any personal data from customers and vendors are processed by Shapeways Inc. If you have any questions about the contents of the privacy statement, you can contact the Shapeways legal department at legal@shapeways.com.

Personal data

Rhino Fabrication processes different types of personal data for different purposes. The personal data and purposes involved are explained below.

Processing your order

For processing and delivering your order, we need your name, e-mail address, delivery address, payment details and your telephone number. We pass along this data to third parties, e.g. to delivery services. We do so only as it is necessary to generate the order to create your product.

Delivery of our products

In order to deliver the product(s) you have ordered, we need your name, e-mail address, payment details, your telephone number and shipping address. This data allow us to process your request, contact you, provide the product you have ordered and keep you informed of the process. As it is necessary for delivering the products, we disclose your personal data to third parties to allow for delivery.

Blog & Photos

By means of a blog we may have on our website, we may allow our products to be reviewed on the website. We ask for your name before posting comments in any blog. The comment, including your name, is visible on our website. You can choose to leave an anonymous comment. This privacy policy does not apply in such cases, since anonymous data is no longer personal data.  When you provide photos for us to display in the website, we use your first name and state or country as an identifier.

Account

When you place an order through our website, we ask for your name and e-mail address in order to create an order for you. When you send an order to us we need the data mentioned above. Once you have provided us with your personal data in setting up your account, our system retains it to allow us to process your order.

Profile

We may allow the option of creating an online profile on our website. Your profile can include (but is not necessarily limited to) your name, an image, username and short biography, if you choose to share that information with us. You can also choose to receive information from us about our services.

The information of your profile is by default public and will be visible in our online community. You can opt to keep your name private on your profile page. By accessing your personal profile, you can change your preferences.

Social media

Rhino Fabrication can be found on social media, such as Facebook, YouTube and/or Instagram and Twitter. We collect your personal data when you use functions on these websites and/or apps, such as a Facebook “like” or when you log in via Facebook.. If you use such a function, we are able to obtain your personal data via our social media.

Financial data

We do not currently collect financial information, as that information is collected and stored by our third party payment processor. However, we may from time to time request and receive some of your financial information from our payment processor for the purposes of completing transactions you have initiated through the services, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business. In those cases we will use best practices to protect your financial information.

Marketing

For acquiring new assignments, we collect commercially interesting information about companies, such as the position of a company within the market, the possible interest or further interest of the company in our products and the persons within the company who we wish to contact or have contacted. We collect the contact details of those persons, information about their visits to trade fairs, memos based on discussions and telephone conversations and visit reports. We collect similar information of suppliers and potential suppliers. This information is carefully organised and stored in a database that is accessible only by authorized employees. We do so on the basis of our justified business interest.

Recipients of data

Within the organization of Rhino Fabrication, we can pass on personal data. We do not share your personal details with companies, organizations and individuals outside Rhino Fabrication, except in one of the following circumstances.

Implementation of an agreement

Issuing your personal data to third-party organizations is permitted if this is necessary to fulfill our contractual obligations with respect to you. This involves processing and delivering your order. As it is necessary for the delivery of the products ordered by you or the services requested, we use a third party for payment processing. We also pass on your data to the deliverer as far as necessary so that the order can be delivered to you.

With your permission

We can transfer your data to other parties if you grant us permission to do so. That permission applies only when it is clear what you are granting your permission for and what the consequences are.

External processing

We issue personal details to our partners so that they can process data for us on the basis of our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures. Our partners include our IT suppliers, website development, management and hosting providers,. analytics parties and the CRM system administrator.

Legal Compliance

We share personal data if we believe that disclosure of the data is necessary in order to comply with applicable legislation, statutory procedures or requests from government bodies.

Except in emergency situations or when consistent with the Rhino Fabrication Terms and Conditions or this Privacy Policy, we require valid and sufficient legal process to compel disclosure of records or information about our users. This process may include a subpoena, warrant, or court order. This process must contain enough information to identify the user’s account and minimize the likelihood of accidental disclosure of information from unrelated accounts.

When we receive legal process from non-governmental third parties seeking records or information about a Rhnio Fabrication customer, we may provide notice to that user. Such notice may include a copy of the legal process. Rhino Fabrication may also provide the user with enough time to appear and object to the legal process in court, if appropriate.

Our policy is to provide notice to users about law enforcement and other governmental requests for user information prior to complying with that request, unless prohibited by law. Rhino Fabrication may delay notice in cases involving the threat of death, bodily harm, or the exploitation of children. It is also our policy to provide notice to users about grand jury subpoenas seeking user information. If you are a representative of law enforcement or a government and object to a user receiving notice of a specific request, please provide legal justification when serving your request. Once the basis for non-disclosure has expired, we will provide notice to the user. All requests for access to user data can be submitted to mail@rhinofabrication.com.

For administrative reasons

We can pass along your personal data to promote the legitimate interests of Rhino Fabrication for internal administrative purposes. This involves the internal management within Rhino Fabrication by virtue of recital 48 of the GDPR.

In the event of a sale

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.

Statutory obligation

If a statutory obligation requires us to do so, we will issue your personal data. For instance, authorities may request data from us in the context of for instance a fraud investigation. Another example includes taxes. Rhino Fabrication imposes conditions on the recipients of your personal data to ensure that these data are handled confidentially and are secured.

Retention period

We do not retain your personal data for longer than necessary, unless we have a statutory obligation to retain your personal data for a longer period. Our basic principle is that we retain your personal data only for as long as that is necessary in order to deliver our products and/or services to you and for tax and accounting retention purposes. We will subsequently remove your personal data in so far as possible. If, for instance, you have provided your e-mail address so that we can keep you informed of our services, we will retain your data for that purpose. We will also retain your personal data as long as your account and/or profile is active. If you no longer want us to use your information to provide you services, you may send us an email at mail@rhinofabrication.com

Cookies

Rhino Fabrication uses technology that involves processing personal data, such as cookies.  A cookie is a small text file that is stored on the visitor’s device (electronic appliance) when the site is first visited. Cookies are intended to collect information about a person, the website or statistics. Some cookies are also intended to improve user experiences of the website.

Types of cookies

There are functional and non-functional cookies. Functional cookies are always used. These are necessary for the efficient operation of the website and process personal data only for the purpose for which these data are completed. For instance, the shopping cart stores personal data for the processing and delivery of your order. Non-functional cookies process personal data outside your field of vision. That is why we always ask for your permission before using these cookies.

Non-functional cookies include analytics cookies. These cookies are not necessary for the functioning of the website. Analytics cookies show us which parts of the website need improving and, for instance, allow us to measure the popularity of certain pages. Non-functional cookies have a great variety of purposes, but they mainly enable us to improve our service provision. We can, for example, measure how often our website is visited and discover what information visitors are looking for. Analytics cookies are also necessary to help customers through the helpdesk.

We use the following non-functional cookies:

Analytics cookies

We use analytics cookies to collect statistics about the use of the website by visitors. By measuring website use, the site can be improved to benefit visitors.

The data stored include the following:

  • The IP address;
  • Technical characteristics, such as the browser you are using;
  • The page from which you accessed the webshop.

Tracking cookies

These are cookies that are used to identify an internet user on a website. By using tracking cookies, we record the internet pages you visit. The information about your website visits allows us to derive your preferences and interests. We can use this information to make personal offers and improve our website.

Advertising cookies

We may use advertising cookies to show personalized advertisements and to measure the effectiveness of an advertising campaign. The advertising cookies are necessary to actually show the advertisements.

Blocking and removing cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

Your rights

You have a number of statutory rights with respect to us: access, corrections or additions, data deletion, limitation of processing, transfer of digital data and the right of objection. We explain these rights below. We also explain how you can exercise these rights with respect to Shapeways.

Right of access

Upon your request, we will inform you in writing whether we are processing your personal data. When making your request, you must identify yourself by means of a copy of your current drivers license or identity document. In our response, we will explain what aspect of your personal data we have processed or are still processing. We will also explain the purposes for which the data have been or are still being processed, the parties with which the data is being shared, the period for which the data is expected to be stored, and which other rights you can exercise.

Corrections or additions

If you have received details about the processing of your personal data, you can request us to correct inaccuracies or to make additions to incomplete information. If we make corrections, you will receive a supplementary statement from us. That statement will also be sent to any recipients of your incorrect or incomplete data.

Delete personal data

You can request us to delete your personal data from our systems in one or more of the following cases:

  1. The personal data is no longer necessary for the purposes for which we have processed them;
  2. You withdraw your permission for processing or further processing and no other basis for processing exists;
  3. You lodge an objection, and there are no urgent reasons for not respecting your objection;
  4. The personal data has been wrongfully processed by us;
  5. We have to delete your personal data on the basis of a statutory obligation of which we had no knowledge before you informed us thereof.

Limitation of processing

If you have noticed an inaccuracy or incompleteness in your personal data, you can request us to limit the processing for as long as we are dealing with your request. You may also request us to limit the processing of your data if you believe that we are wrongfully processing your data or if we no longer need the data, or if you have lodged an objection against the processing or the further processing of the data. After the receipt of your limitation request, we will continue to process the data only with your permission or if there are compelling reasons for doing so (such as legal proceedings).

Transfer of digital data

If you have provided us with personal data and we have processed your data with your permission or in the context of implementing an agreement with you or processing an order, you will be entitled to request a copy of the data from us.

Objection

You may lodge an objection at all times against the processing of personal data relating to you. That applies particularly to profiles and accounts that we have created on the basis of your personal data. We will cease processing your data following the receipt of your objection, unless we can put forward justifiable reasons that outweigh your interests, rights and liberties.

If we process your personal data for direct marketing purposes, you may object at any time by emailing us at mail@rhinofabrication.com and we will cease processing immediately.

Exercising rights

If you wish to exercise one or more of the rights summarized above, you can contact us at mail@rhinofabrication.com.  Rhino Fabrication will decide on your request within four weeks, unless we inform you within that period that we need a bit more time.

If your personal data is processed on the basis of your permission, you will be entitled to withdraw that permission. Any withdrawal of your permission will not prejudice previous processing on the basis of that permission.

Complaints

If you have a complaint about the use of your personal data, please contact Rhino Fabrication at mail@rhinofabrication.com.

Questions

If you have any questions, please e-mail us at: mail@rhinofabrication.com.

This privacy statement is in accordance with the EU General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The latest version will be published on this page.

Last updated 6-25-2018

 

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